Refund and Returns Policy
Return & Refund Policy for Katabiyaat
Effective Date: 22-7-2025
At Katabiyaat, we strive to provide quality books and a smooth shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Physical Books – Returns & Refunds
Eligibility for Returns:
You may return a physical book within 7 days of delivery if:
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The book arrived damaged or defective
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You received the wrong item
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The book is in its original condition (unused, unmarked, and in original packaging)
Non-Returnable Items:
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Books with obvious signs of use
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Sale/discounted items (unless damaged)
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Customized or signed copies (unless defective)
Return Process:
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Contact us at [your support email] with your order number and issue details.
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We’ll confirm eligibility and provide return instructions.
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Once we receive the returned item and inspect it, we’ll notify you about the status of your refund.
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If approved, the refund will be processed to your original payment method within 5–10 business days.
Return Shipping:
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If the return is due to our error (e.g., wrong or damaged item), we’ll cover return shipping.
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If the return is for any other reason, the customer is responsible for shipping costs.
2. Digital Products (eBooks or PDFs)
Digital book purchases are non-refundable once downloaded or accessed.
Please make sure to review product descriptions and compatibility before purchasing. If you experience technical issues, contact us and we’ll do our best to assist.
3. Exchanges
We only replace physical items if they are defective or damaged. If you need to exchange a book for the same title, email us at [your support email].
4. Cancellations
Orders can only be canceled within 12 hours of purchase or before shipping has been initiated. For digital products, cancellations are not possible once the download link has been sent.
5. Contact Us
If you have any questions about returns, refunds, or cancellations, reach out to:
Email: [your support email]
Website: [https://Katabiyaat.com]